MI Business Services Return and Refund Policy
Key Information
- 60 day window for returns
- 20 day return processing time (after product is received)
- Zero restocking fees.
- Custom items can be returned.
1. Returns and Refunds Overview: At MI Business Services, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process. Please read our policy carefully to understand your rights and responsibilities.
2. Return Period: We accept returns for a period of 60 days from the date of purchase. If 60 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
3. Eligibility for Return: To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in its original packaging.
4. Return Process: To initiate a return, please contact our customer support team at s[email protected] with your order number and reason for the return. Our team will guide you through the process and provide you with a return authorization and instructions.
5. Customer Responsibility: Customers are responsible for the cost of returning the item(s) to us. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Inspection and Refund: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the item is approved, we will process your refund. A credit will be applied to your original method of payment within 5 working days, depending on your payment provider’s policies.
7. Exchanges: We do not offer direct exchanges. If you wish to exchange an item for a different size or model, please initiate a return as described above and place a new order for the desired item.
8. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund, depending on your preference and product availability.
9. Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, please check with your bank or credit card company first. If you still have not received your refund, contact us at [email protected].
10. Contact Us: If you have any questions or concerns about our return and refund policy, please reach out to our customer support team at [email protected].
Thank you for choosing MI Business Services. We value your business and strive to ensure your satisfaction with our products and services.